Gate Express Carwash

I have to say, I canceled my membership a while ago, decided to come back today and confirm if there were any improvements, and the answer is no, I added photos you can't really see it, but the whole front of my car was dirty, so I was there buffing away for an hour, I don't think I need to do that after paying for an $18 wash, uts crazy, don't waste your money, if you need to wash your car and you can't do it yourself reach out to someone like detail one, you get what you pay for, and to be honest I rather lay a bit more and be satisfied then pay a bit less and have to do the work to get it looking decent. I gave it 2 star because I have to say staff is friendly and vacuums are great. Keep in these photos were after me being on top of the car for 30-45 min

This is the worst gate express. I purchased the highest membership and every single time that I have come which has been three times in total the fast pass never works. I always have to contact an attendant for support and when they come out they have to manually let me. Today was the last straw. David Crowe, the manager on duty has absolutely no professionalism no customer service and should look for a different job. He is a terrible manager and has absolutely no idea on how to assist a customer that's having an issue with their membership rather than being understanding of the issues happening every single time that I go to this car wash he says I can just give you a refund and I said absolutely not. I have been in line for 30 minutes just to get up here and if that is the case, I want to cancel my membership completely. Because of David Crowe, I will never go to any gate express car wash simply because he is the rudest person I have ever come across in a customer service. Aside from my terrible review on yelp I am waiting to hear back from corporate because I want them to know the type of people they have working for their company. Enjoy your day David I look forward to hearing from corporate

Im very picky and skeptical with car washes especially drive through ones. I prefer hand washes better, that being said I decided to try it and have NO complaints. Definitely better than most car washes in the area and definitely cheaper. As cheap as $15 for what you see and free vacuums/carpet cleaners. Am definitely considering the membership after my experience here.

Horrible customer service. This company seems to be designed in a way that makes it harder to cancel your membership than it was to sign up. They require your signature and for you to be onsite at the location for you to cancel your membership. When asking why they aren't able to do it over the phone or email the staff becomes very unprofessional. In a day and age where I can call and cancel credit cards, insurance, etc... This type of practice is a major red flag.